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Dear Customers,
Most of the connections are now recovered and most customers should be able to connect to their sites,The server team is working around the clock to resolve this situation in the shortest time possible, and continue to improve the server stability.
Unfortunately, we cannot provide an exact timeframe for when the issues will be fixed, hopefully in a few days.
We are still encountering Swan server issues which are affecting connections and push notifications in some arias.
We recommend that IP150 modules with v4.xx firmware to be upgraded to the latest v5.2.45 firmware. Unfortunately, there is no v5 firmware available for PCS265 and PCS250 modules for now, For the PCS a new v5 firmware expected to be released mid-January 2022.
We are continuing to upgrade Swan services for better stability and backup, and we are expecting that by March 2022 all upgrades will be completed.
We apologize for any inconvenience caused; your patience is highly appreciated.
Thank you,
Paradox Team.